Welcome to Royale International Couriers Ltd
Covid-19 Service Update - November 2nd 2020 **LOCK-DOWN ROUND 2**
With the recent government announcement for a second lock-down coming into effect on November 5th, we encourage our customers to keep us informed of their own intentions and projected shipment volumes.
Please Note - You can still ship and receive whilst working from home. If using our online system, simply change the collection address at the time booking. Timings may vary as some areas will have earlier cut-off times than others.
Import Surcharge Effective since September 7th until further notice.
With effect from September 7th, the airlines we utilise to bring shipments in have imposed an additional per kilo surcharge. Unfortunately, as much as we wish we could, we are not able to absorb the additional cost and must therefore pass this on to our customers.
The surcharge will be £1.90 per kilo and applied to all shipments originating in China, Hong Kong and Taiwan departing on or after Monday 7th September.
We are of course doing all we can to source alternative, cheaper solutions.
Temporary Delays to Import / Export Services to/from China and Hong Kong
Effective November 5th
Please be advised we are expecting issues securing regular bookings on flights and this will likely result in delays of 1-2 working days.
For any urgent or bulky shipments, please contact us in advance to check the current flight availability.
We appreciate that this is not ideal in the current climate and assure you that we are doing everything possible to keep shipments moving. We really appreciate your patience during these disruptive times and will continue to post updates here to keep you informed.
Effective November 1st and until further notice:
Customer Services - Monday to Friday 07:30 to 17:00
Export Operations - Monday to Friday 06:30 to 17:00
Import Operations as above + Saturday / Sunday 07:00-10:00
Temporary changes to collection times
We are now reviewing our collection schedules twice weekly. For the time being, we will maintain the below until demand begins to increase:
Central London Collections - Last booking time 12:30, latest collection approx 14:00, depending on the postcode.
Rest of UK Collections - Last booking time 11:00-12:00 (depending on location)
We hope that the current situation will start to improve in the near future, allowing us to revert to our usual business operations.
In the meantime, we are still in a position to offer regular International Express Services through our integrator partners (destination permitting), UK Domestic Overnight and UK Special Same-day services.
Should you require any services outside of these hours, we are able to make arrangements with prior notice.
We sincerely hope that all of customers, friends and colleagues stay safe during these hard times.
For more information, please call us on 020 8890 3004.
Fuel Surcharge November 2020