Registered address: 670 Spur Road, North Feltham Trading Estate, Feltham, Middlesex TW14 0SL  Company No. 01840010

©2019 by Royale International Couriers Ltd.

Privacy Policy


We may collect information from you when you buy or use our services. The categories of data we will process will be the Company details, the contact name, email and postal addresses, phone and mobile numbers. We may also retain correspondence you send which may contain personal data.

We are required by law to inform you of the purposes for which we use your information. We will use your information for the following reasons

• In the process of carrying out our legal business interests,

• To perform a contract or fulfil a request originated by you.

• You have given your consent for us to use your information.

• We need to process your personal data to comply with legal obligations to which we are subject.

 

In so doing, we may use your data to:

• Identify you when you contact us

• To fulfil your requests for products and services and keeping you informed

• Resolving complaints and customer service issues

• Tracking our performance of your order

• Send newsletters and marketing information

 

Data security

We limit access to your personal information. Your personal information will only be processed by personnel on our instructions and are subject to a duty of confidentiality.

 

Details regarding IT security measures may be obtained from the Head of IT.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

 

You have the following rights in relation to your personal data:

Access.
You have the right to request a copy of the personal data we are processing about you, which we will provide back to you in electronic form. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information. If you require multiple copies of your personal data, we may charge a reasonable administration fee where we are permitted to do so in accordance with the GDPR.

Rectification.
You have the right to have incomplete or inaccurate personal data that we process about you rectified. Note that you can always make certain adjustments to certain personal data directly through your online account.

Deletion.
You have the right to request that we delete personal data that we process about you, except we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.

Restriction.

You have the right to restrict our processing of your personal data where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.

Portability.

You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data which you have provided to us, and (b) if we are processing that data on the basis of your consent (such as for direct marketing communications) or to perform a contract with you.

Objection.

Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.

Withdrawing Consent

If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from marketing messages that you receive from us. You can unsubscribe from marketing communications at any time by following the instructions in any individual message. The legality of the processing of your personal data prior to you withdrawing your consent remains unaffected by this.

 

Data retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Where an individual objects to processing which is required for the performance of a public interest task or legitimate interests, and the Company is considering if the organisation’s legitimate grounds override those of the individual

Data protection manager

We have appointed a data privacy manager to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the Sales Manager. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Changes to this privacy notice

 

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates.

 

We may also notify you in other ways from time to time about the processing of your personal information